Terms and Conditions for Chaucer's Rose
Welcome to Chaucer's Rose. These Terms and Conditions govern your use of our website and the bespoke floral design, event styling, and related services we provide. By accessing or using our online platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services or our site.
1. Services Overview
Chaucer's Rose specializes in bespoke floral design and event styling, offering services including custom floral arrangements for all occasions, comprehensive event decoration and styling, wedding floristry, corporate floral services, engaging floral workshops, convenient flower subscription services, and plant rentals.
2. Acceptance of Terms
By engaging with our services, you confirm that you are at least 18 years of age or have obtained parental or guardian consent. You agree to comply with all applicable laws and regulations regarding your use of our services.
3. Orders and Payments
- Pricing: All prices for our services and products are quoted in GBP (£) and are subject to change without prior notice. Final pricing for bespoke projects will be provided in a detailed proposal.
- Payment Terms: For bespoke services, a deposit may be required to confirm your booking, with the balance due closer to the event date. Specific payment schedules will be outlined in your service agreement.
- Cancellations & Refunds: Cancellation policies vary depending on the service. Details regarding cancellations and potential refunds will be provided in your specific service agreement or upon order confirmation.
4. Custom Floral Design and Event Styling
- Consultation: We offer consultations to understand your vision and requirements for bespoke floral designs and event styling.
- Floral Availability: As flowers are seasonal and subject to availability, we reserve the right to substitute flowers of equal or greater value while maintaining the overall aesthetic and theme of the design.
- Alterations: Any changes to design concepts or orders must be communicated in writing and may be subject to additional charges or revised timelines.
5. Intellectual Property
All content on this website, including text, graphics, logos, images, and the compilation thereof, is the property of Chaucer's Rose or its suppliers and protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our site without our express written permission.
6. Limitation of Liability
Chaucer's Rose will not be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of our services or the contents of our site. We strive for excellence in our services; however, we cannot guarantee perfection or uninterrupted service for all eventualities.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will post the revised Terms on this page. Your continued use of our site and services after any such changes constitutes your acceptance of the new Terms and Conditions.
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Chaucer's Rose
7 The Mews,
Fitzrovia Street,
Floor 3,
London, Greater London,
W1T 6AL, UK